## Agents

Agents are AI assistants you create and configure to serve your users.

### Agent Settings

| Setting | What It Does |
|---------|--------------|
| **Name** | The agent's display name |
| **Description** | Explains what the agent does |
| **System Prompt** | Instructions that define the agent's behavior and knowledge |
| **Model** | The AI model powering the agent |
| **Temperature** | How creative responses are (0 = precise, 1 = creative) |
| **Max Tokens** | Maximum length of each response |

### System Prompts

The system prompt is your agent's core instruction set. Good prompts:

- Define the agent's role: "You are a customer support agent for Acme Corp"
- Set boundaries: "Only answer questions about our products"
- Specify tone: "Be friendly and professional"
- Include context: "We sell software for project management"

### Chatting with Agents

- **Playground**: Test agents privately in the dashboard
- **Public Chat**: Deploy agents for external users
- **Voice Calls**: Speak to agents using voice input/output

### Agent Types

Create different agents for different purposes:

| Agent Type | Use Case |
|------------|----------|
| **Customer Support** | Answer common questions, troubleshoot issues |
| **Sales Assistant** | Qualify leads, provide product info |
| **Internal Helper** | Help employees find information |
| **Knowledge Expert** | Answer questions about your documentation |